Refund policy

RETURNS, EXCHANGES, AND REFUNDS FOR PRODUCTS

We do not offer returns, exchanges or refunds due to hygiene reasons.

Once you received your package you have 5 days to contact us if there is a defective product or a mistake on our part. Once the 5 days have passed we can't guarantee anything.

If there is a problem with your order you will have to send a photo of the unused or unworn item(s) and a brief explanation of the defect to info@kalicishop.com so we can look into it right away. If your exchange is accepted you will be responsible for return shipping unless there is a mistake on our part we will cover the cost. Once we receive your items back we will process what both parties have agreed on. Be aware standard processing time will apply. Please send your package via a standard tracked service so that proof of delivery can be verified. Items sent back to us without approval will not be accepted.

We do not accept exchanges, returns and refunds on sale items or gift cards.